Rose in April delivers to you in France (mainland France, Corsica, Monaco) and in Europe in the following countries: Germany, Austria, Belgium, Croatia, Denmark, Spain, Estonia, Finland, Hungary, Italy, Ireland, Iceland, Latvia, Lithuania , Luxembourg, Norway, Netherlands, Portugal, Poland, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland.

We offer delivery with our partner Colissimo to your home or collection point (only for France, Germany, Belgium, Spain, Italy, the Netherlands, Poland, Switzerland and Sweden ). A list of available collection points will be offered to you based on your delivery address after validation of your order.

Delivery in Europe can be carried out by certain Colissimo partners such as DPD, Bpost, etc.

If you have a question about a current order, contact us by email at hello@roseinapril.com or consult our FAQ .

Delivery Rates

Delivery rates are calculated automatically based on the weight of your package and the location of delivery. This will be indicated to you before validation of your order.

For delivery to areas outside the European Union, your order will be subject to possible taxes and customs fees in the country of destination. These additional costs are entirely your responsibility.

Delivery is free from €80 in mainland France and Belgium via Colissimo collection point delivery. The delivery discount applies just before checkout, after you have entered your delivery address and selected the delivery method.

Please note that we cannot group two separate orders, and that you will have to pay shipping costs for each of them.

Shipping and delivery time

Delivery time depends on the date you placed your order and the delivery method selected. It is indicated on the product sheet when you place your order (for France).

delivery time

Our warehouse ships orders twice a week: Monday noon and Wednesday noon, so shipping times vary between one and four business days.

Your order is shipped in one go; However, if your order includes several packages, you will be informed by email when it is shipped.

As soon as your order is prepared by our warehouse and ready to be shipped, you will receive a shipping confirmation email with a tracking number and a link to view the tracking of your package.

You can also check the tracking of your order via your Rose in April account. To do this, log in by clicking on “My account” at the top right of our site, then click on “My orders”. This will allow you to access the tracking link.

Likewise, you will receive delivery information from Colissimo by email or text message.

If you notice an anomaly or an extended delivery time, please contact us by email at hello@roseinapril.com indicating the date and reference of your order. ​​We will then open a complaint with La Poste in order to obtain information on the delivery status of your package and offer you the most suitable solution. The processing times for a La Poste complaint vary between 5 and 15 days.

Please note that you have 10 working days following the date of dispatch of your package to inform us of non-receipt of it.

delivery time

Once your order has been shipped, the indicative delivery time varies:

For home delivery between:

• 2 and 4 working days for delivery in mainland France
• 3 and 8 working days for delivery in Europe

For delivery to a collection point between:

• 3 and 5 working days for delivery in mainland France
• 4 and 9 working days for delivery in Europe

These deadlines are those announced by our carrier Colissimo. These can be exceptionally extended in the event of incidents (bad weather, package damage, etc.) or exceptional events (strike, etc.). No refund of shipping costs will be made in the event of delivery taking longer than those indicated.

If you have a question about an order being prepared or shipped, contact us by email at hello@roseinapril.com .

You have 10 working days upon arrival of your package at the post office to collect it and 14 days at the collection point. After this period, your package will be returned to us. Upon receipt of this, we will reimburse the products ordered, the delivery costs will remain your responsibility.

If you are absent , you have the possibility for home delivery to reschedule the delivery date and/or select another delivery location in one of the La Poste collection points via the tracking link for your package. You will be notified by Colissimo the day before, by email or text message, of the delivery of your package.

If you are absent after two visits, you will be able to collect your package within 10 working days at your usual post office. At the end of this period, your package will be returned to us. We will reimburse you upon receipt of the return package for the products ordered but the delivery costs will remain your responsibility.

If your package is not delivered to the collection point you have selected , this is a unilateral decision by Colissimo and we unfortunately cannot intervene to ensure that your package is re-delivered to the collection point you had. initially chosen. If you decide not to collect the package, it will then be returned to us at the end of the delivery period. We will reimburse you upon receipt of the return package for the products ordered but the delivery costs will remain your responsibility.

If you encounter a problem upon receipt of your package (damaged product, order error, etc.), you have 14 working days to let us know by contacting us by email at hello@roseinapril.com . To learn more, see our FAQ .

Important: for fragile products, we recommend that you unpack the goods in front of the delivery person. If, however, you notice that the product is damaged, this must be mentioned on the delivery slip, otherwise the delivery person cannot be held liable.

Returns

Would you like to return a product to us? Carefree !

If a product does not suit you, you have 14 working days from receipt of your order to return the product(s) that do not suit you.

To make your return request, log in by clicking on “My account” at the top right of our site by entering the email address used to place your order. You will then receive by email a one-time connection code valid for 15 minutes. You can access your order history, click on the order concerned then at the top right on the “Request a return” button.

Important: you will have to wait until your request is validated to return the product(s) concerned.

If you encounter any difficulties, do not hesitate to contact us by email at hello@roseinapril.com.

The product(s) must be returned in their original packaging and condition to the following address:

Rose in April

29, rue du Sergeant Bobillot

92000 Nanterre

Accompanied by your delivery note or a piece of paper stating your contact details (surname, first name, postal address, telephone) and your order number.

Return costs are your responsibility, except in the event of an order error or manufacturing defect.

We advise you to choose a mode of transport with a tracking number. Without tracking number, we will not accept any claims.

Special point regarding our shelves: they are particularly fragile. Like any item we send, we check them all before packing them. We have developed special packaging to ensure their delivery in good condition. If for any reason you need to return them to us, we ask that you follow the packaging instructions that you will find in the box.

We will reimburse returned products upon receipt of your return package and after checking the condition of the products. The processing time may be extended during certain periods of the year (Christmas, trade shows, summer holidays, etc.).

You will receive an email informing you that the refund has been made. This will be made on the payment method used to pay for your order.