We offer delivery in France (mainland France, Corsica, Monaco) and in Europe in the following countries: Germany, Austria, Belgium, Croatia, Denmark, Spain, Estonia, Finland, Hungary, Italy, Ireland, Iceland, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Portugal, Poland, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland.

You have the choice between Colissimo home delivery and delivery to a Colissimo collection point. Delivery in Europe can be carried out by certain Colissimo partners such as DPD, Bpost, etc. To find out more, consult our Delivery & Returns page.

For delivery to areas outside the European Union, your order will be subject to possible taxes and customs fees in the country of destination. These additional costs are entirely your responsibility.

Delivery is free from €80 in mainland France and Belgium via Colissimo collection point delivery. The delivery discount applies just before checkout, after you have entered your delivery address and selected the delivery method.

As soon as your order is prepared by our warehouse and ready to be shipped, you will receive a shipping confirmation email with a tracking number and a link to view the tracking of your package.

You can also check the tracking of your order via your Rose in April account. To do this, log in by clicking on “My account” at the top right of our site. To log in, enter the email address used to place your order, you will receive a connection code by email. You will be able to access your order history, then click on the order concerned. This will allow you to access the tracking link.

If you encounter a problem, contact us by email at hello@roseinapril.com.

The estimated delivery time is indicated on the product sheet when you place your order. This depends on the date you placed your order and the delivery method selected.

Our warehouse ships orders twice a week: Monday noon and Wednesday noon, so shipping times vary between one and four business days. Once your order has been shipped, the indicative delivery time varies between:

• 2 and 4 working days for delivery in mainland France
• 3 and 8 working days for delivery in Europe

To find out more, see our Deliveries & Returns page.

If you have already paid for your order and would like to add and/or delete a product, contact us as soon as possible by email at hello@roseinapril.com .

We will offer you a refund for the product(s) you wish to remove, or if you wish to add or replace a product(s), we will refund your first order and invite you to place a new order.

However, if your order has already been prepared and shipped, we will not be able to offer you an order modification.

To find out more about the product return procedure, see our Deliveries & Returns page.

We cannot group two separate orders together, so you will have to pay shipping costs for each order. If you wish to cancel one or more orders, contact us by email at helle@roseinapril.com , indicating your order number(s).

Depending on the progress of preparing your order, we will still be able to modify your delivery address. To do this, contact us as soon as possible by email at hello@roseinapril.com .

Depending on the progress of preparing your order, we may still be able to modify the delivery method. To do this, we will refund your first order and invite you to place a new order. To do this, contact us as soon as possible by email at hello@roseinapril.com .

Depending on the progress of preparation of your order, we may cancel your order and issue a refund. To do this, contact us as soon as possible by email at hello@roseinapril.com .

If your order has already been shipped, we will no longer be able to cancel it. In this case, if you do not wish to keep the products ordered, we invite you to consult our page Delivery & Returns to find out the return and refund conditions.

If you have not received your order, you can consult the tracking link provided in the shipping confirmation email for your order. If you notice an anomaly or an extended delivery time, please contact us by email at hello@roseinapril.com indicating the date and reference of your order. ​​We will then open a complaint with La Poste in order to obtain information on the delivery status of your package and offer you the most suitable solution. The processing times for a La Poste complaint vary between 5 and 15 days.

Please note that you have 10 working days following the date of dispatch of your package to inform us of non-receipt of it.

To find out more about delivery times, see our Delivery & Returns page.

You have 10 working days upon arrival of your package at the post office to collect it and 14 days at the collection point. After this period, your package will be returned to us. Upon receipt of this, we will reimburse the products ordered, the delivery costs will remain your responsibility.

You will be notified by Colissimo the day before, by email or text message, of the delivery of your package. If you are absent, you have the possibility via the tracking link of your parcel to reschedule the delivery date and/or select another delivery location at one of the La Poste collection points.

If you are absent after two visits, you will be able to collect your package within 10 working days at your usual post office. At the end of this period, your package will be returned to us.

If, despite all the care taken in the preparation and packaging of your package, one of the products is delivered to you damaged, please notify us as soon as possible by email at hello@roseinapril.com , and contact us with photos of the damaged product(s) so that we can open a complaint with Colissimo. We will do everything we can to offer you a suitable solution as quickly as possible.

Please note that you have 14 working days upon receipt of your order to notify us of the receipt of a damaged product.

If unfortunately you notice a product error in the delivered order, please notify us by email at hello@roseinapril.com , indicating the date and reference of your order as well as a photo of the product(s) received. We will send you the ordered products as quickly as possible and we will send you a return slip to send back the products delivered in error.

Please note that you have 14 working days upon receipt of your order to notify us of an order error.

If you have your order delivered to a country outside the European Union, taxes and customs fees may be applied to your order and claimed by the carrier. All of these supplements remain your responsibility.

The prices of our products may change depending on increases in raw materials, but also because we offer end-of-season discounts on products that will not be restocked. If the price of a product is reduced, but you have already purchased it, we cannot refund you the difference later.