DELIVERY

The delivery rates are calculated according to the weight and the delivery place. The rate will be shown to you before your order validation.

Colissimo in France is part of La Poste group, the first delivery network in Europe. At Colissimo, the transport, the tracking and the parcel delivery and documents are insured daily.

Advice: Gather your purchases in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

 

DELIVERY FOR FRANCE 

For any order in France, you have the choice between La Poste So Colissimo or Mondial Relay Commerçant.

La Poste - So Colissimo

Your package is delivered personally or delivered in your mailbox. If the size doesn’t allow letting the box in the mailbox, it will be left, available for you, in the post office you are attached to.

You have 10 open days from the arrival of the package in the post office to collect it. After this deadline, it will be returned to the expeditor. In any case you are informed by é-mail 24h before the package delivery.

For fragile products we recommend that you open the package in front of the delivery person. If by any chance you should notice that the article is damaged, you should write it down on the delivery notification, or else the carrier could not be held responsible.

The indicative period of delivery is 48/72h. 

The indicated delivery times are general time frames established by the shipping company. These time frames are on top of item availability and order preparation time. No refund for shipping fees can be made on orders delivered later than the indicated delivery times.

Mondial Relay

With a network of over 7,000 Relay Points in France, Mondial Relay is a simple solution to collect your parcels.

Supermarket, newspaper merchants, dry cleaners, florists...: the Relay Points are local merchants. The network is very dense: you will find one of the Relay Points near you.
To use the network of Relay Points, it's simple: when you order, you just have to choose the delivery mode Mondial Relay - Points Relais. Then, everything is done simply, you choose where you are delivered.

The indicative delivery time is 2-3 working days.

 

DELIVERY FOR EUROPE AND REST OF THE WORLD

 

For International, it is the carrier La Poste which will be in charge of your delivery, via Colissimo International or Delivengo for small packages except for Belgium, Luxembourg and Spain where you can also use Mondial Relay.

Your package is delivered personally or delivered in your mailbox. If the size doesn’t allow letting the box in the mailbox, it will be left, available for you, in the post office you are attached to.

 

For fragile products we recommend that you open the package in front of the delivery person. If by any chance you should notice that the article is damaged, you should write it down on the delivery notification, or else the carrier could not be held responsible.

The indicated delivery times are general time frames established by the shipping company. These time frames are on top of item availability and order preparation time. No refund for shipping fees can be made on orders delivered later than the indicated delivery times.

 

Zone 1 : Germany, Belgium, Luxembourg, Holland.
Zone 2 : Austria, Danemark, Spain, Finland, United Kingdom, Greece, Eire, Italy, Portugal, Sueden.
Zone 3 : Bulgaria, Chypre, Croatia, Estonia, Hongria, Lettonia, Lituania, Malte, Poland, Czechh Republic, Roumania, Slovaquia, Slovénia.
Zone 4 : Europe Outside EU.
Zone 5 : North, South and Central America,, Caribean.
Zone 6 : Africa et Middle East.
Zone 7 : Asia et Océania.
Outre Mer 1 : Guadeloupe, Martinique, Réunion.
Outre Mer 2 : Guyane, Mayotte, Nouvelle Calédonie, Polynésie Française, St-Pierre et Miquelon, Wallis et Futuna.

Our Joseph lamp is certified for the European market only. We are sorry we can not sell it to our customers who are not part of the European Union. Thank you for your understanding.

CUSTOMS

If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers).  

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.

 

ORDER FOLLOW-UP

You can track the progress of your order at any time by logging into your account.

Select "my orders" to track the progress of your package.

In case of not withdrawal within the time limits set by the carrier, the products will automatically be returned to the sender and the return of your order will be at the expense of the recipient.

If you have any question, please contact our Customer Service.

RETURN

How do I make a return?

You have 14 days following delivery of your order to return any item if you are not fully satisfied. Please make sure to return the product in its original packaging and original condition. 

Send your return package to:

ROSE IN APRIL

29 Rue du Sergent Bobillot

92000 NANTERRE

 

Your return package must include the following information: 

- Your first and last name
- Your e-mail address
- Your mailing address
- Your phone number
- Your order number

 

The cost of return shipping is your responsibility unless the product received is not the product you ordered or if the product received has a manufacturing flaw.  

 

How long will it take to receive reimbursement?

Once we receive the return article, we will reimburse you within 14 days of the expiration of the customer’s cancellation period. You will receive an e-mail notification when the reimbursement has been processed. 


If the product returned is incomplete or damaged, we will not be able to reimburse you. 

 

The product I received is damaged. What do I do?

We are sorry to learn that despite all the care we take in preparing our packages, one of the products you received is damaged. Please contact customer service at hello@roseinapril.com and include a photo of the damaged product. We will suggest the most suitable solution for each case. 

NB: You have 14 days from the time you receive your order to let us know via e-mail that the product received was damaged. 

 

What do I do if something is missing from my order? 

We’re sorry to learn your order arrived incomplete. Please contact customer service at hello@roseinapril.com so we can find the best solution and ship the missing product(s) as quickly as possible at our cost. To help us process your complaint as quickly as possible, please include your order number. 

 

Can I modify or cancel my order? 

Until you have paid for your order, you can make any changes you like.
If you have already paid, contact us at hello@roseinapril.com
 . If you want to add a product, you can place a new order.

If you want to remove an article, you can return it by carefully following the return instructions so our customer service team can reimburse you promptly.